Terms of Trade

Fingernemt
Skelagervej 171, 1. 2.
9000 Aalborg
+45 2452 8917

Fingernemt is not yet registered with the CVR (Central Business Register), but the owner, Anne Mette Brock Sørensen, guarantees you the same rights as if the company were registered.

Payment

All amounts shown on the website are stated in Danish kroner (DKK), including VAT and excluding delivery costs.

Fingernemt accepts online payments with: MasterCard, Visa/Dankort, Visa, American Express. We do not charge any transaction fees on your purchase.

Payment for the order will only be debited from your account when the item is dispatched, unless otherwise agreed or stated in your order.

Fingernemt uses a secure payment server (SumUp) that encrypts all information, meaning the connection is completely secure.

Delivery

The delivery time for your order is usually 2-4 working days. For orders placed on weekends and public holidays, the item will be dispatched on the first working day. For orders placed on weekdays before 12:00 PM, the item will be dispatched on the same day.

Should there be an extended delivery time in special cases, we will notify you by email.

We deliver to private addresses in Denmark – however, not to the Faroe Islands and Greenland.

All items are delivered with DAO and PostNord. If you wish to use another provider, please feel free to contact me.

Returns and Right of Withdrawal

There is a 14-day full right of return on items purchased in our webshop. This does not apply to digital downloads, such as our knitting and crochet patterns.

The period is calculated from the day you receive your order. You are responsible for any return costs, just as the choice of carrier is yours.

Cancellation must be notified to us no later than 14 days after the purchase, and from the cancellation, the order must be in our possession no later than 14 days after you have informed us of your exercise of the right of withdrawal.

The notification must be sent by email to info@fingernemt.dk, where you must clearly state that you wish to exercise your right of withdrawal.

It is up to Fingernemt to assess the condition of the item. If the item has been used beyond what is necessary to ascertain its nature, characteristics, and function, it will be considered used and of reduced value. This means that upon cancellation of the purchase, you will receive a smaller part or none of the purchase amount back.

Right to Complain

In accordance with Danish consumer law, a 2-year right to complain applies to products. The right to complain covers defects in material and/or manufacturing.

Complaints must be notified to Fingernemt within a reasonable time after receipt of the item. One month is considered a reasonable time, unless otherwise agreed.

The right to complain does not apply to errors or damages caused by incorrect operation of the product.

Fingernemt covers reasonable return costs. We do not accept packages sent cash on delivery.

Complaints are sent to our address:

Fingernemt
c/o Anne Mette Brock Sørensen
Skelagervej 171, 1. 2.
9000 Aalborg

Personal Data Policy

When you purchase an item and provide information yourself, we receive customer data. As data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which they were collected.

We use third parties to process some of our information, including in our freight handling, which is not developed by Fingernemt. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable rules on the protection of personal data.

Complaint Options

You can send an email to info@fingernemt.dk or call +45 2452 8917 if you want to get in touch with us, have questions, or want to file a complaint.

If you have a complaint and we cannot find a solution together, you can use one of the following options to complain:

• Center for Complaint Resolution, via the complaint portal at Nævnenes Hus. Go to complaint portal.
• Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
• If you are a consumer residing in another EU country, you can submit your complaint on the EU Commission's online complaint portal. Go to EU complaint portal.

When filing a complaint, you must provide/use our info@fingernemt.dk.