Terms and Conditions

Fingernemt
Skelagervej 171, 1. 2.
9000 Aalborg
+45 2452 8917

Fingernemt is not yet registered with a CVR number, but the owner, Anne Mette Brock Sørensen, promises you the same rights as if the company were.

Payment

All prices shown on the website are in Danish kroner (DKK), including VAT and excluding delivery costs.

Fingernemt accepts online payments via MasterCard, Visa/Dankort, Visa, and American Express. We do not charge any transaction fees on your purchase.

Payment for the order will only be debited from your account when the item is shipped, unless otherwise agreed or stated in your order.

Fingernemt uses a secure payment server (Shopify) that encrypts all information, meaning that the connection is completely secure.

Delivery

The delivery time for your order varies depending on where you are located, but is approximately 2-4 days for domestic orders (Denmark to Denmark). Orders placed on weekends and holidays will be shipped on the first business day. Orders placed on business days before 16:00 will be shipped the next day.

In special cases where delivery time may be extended, we will notify you by email.

Fingernemt uses all available delivery services to ensure that the item reaches you in the safest way possible. Regardless of whether you live in Denmark, Germany, England, the USA, or elsewhere. (We deliver globally).

Returns and Right of Withdrawal

A full 14-day return policy applies to items purchased in our webshop. This does not apply to digital downloads, such as our knitting and crochet patterns.

The period is calculated from the day you receive your order. You are responsible for any return costs, as well as for choosing the carrier.

You must notify us of your withdrawal no later than 14 days after the purchase, and the order must be returned to us no later than 14 days after you have informed us of your use of the right of withdrawal.

The notification must be sent by email to info@fingernemt.dk/a-piien@hotmail.com, where you must clearly state that you wish to exercise your right of withdrawal.

It is up to Fingernemt to assess the condition of the item. If the item has been tested beyond what is necessary to establish its nature, characteristics, and function, it will be considered used and of reduced value. This means that in the event of a withdrawal from the purchase, you will receive only a reduced portion or no refund of the purchase price.

Right of Complaint

In accordance with the Danish Sale of Goods Act, a 2-year right of complaint applies to products. Complaints cover defects in materials and/or workmanship.

Complaints must be submitted to Fingernemt within a reasonable time after receipt of the item. One month is considered a reasonable time unless otherwise agreed.

The right of complaint does not apply to defects or damage caused by improper use of the product.

Fingernemt covers return costs to a reasonable extent. We do not accept packages sent with cash on delivery.

Complaints should be sent to our address:

Fingernemt
c/o Anne Mette Brock Sørensen
Skelagervej 171, 1. 2.
9000 Aalborg

Privacy Policy

When you purchase an item and provide the information yourself, we receive customer data. As the data controller, we process your personal data securely and confidentially. Your personal data will only be used and stored for the purposes for which it was collected.

We use third parties to process some of our information, including in our freight handling, which are not developed by Fingernemt. We have entered into data processing agreements with our partners as a guarantee that they comply with applicable rules on the protection of personal data.

Complaint Options

You can send an email to info@fingernemt.dk  / a-piien@hotmali.com or call +45 2452 8917 if you wish to contact us, have questions, or wish to file a complaint.

If you have a complaint and we are unable to find a solution together, you can use one of the following options to file a complaint:

• Center for Klageløsning, via the complaint portal of Nævnenes Hus. Go to the complaint portal.
• Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg.
• If you are a consumer residing in another EU country, you can submit your complaint via the European Commission's online complaint portal. Go to the EU complaint portal.

When filing a complaint, you must state/use our info@fingernemt.dk/a-piien@hotmail.com.